Return and Refund Policy

Returns, Exchanges & Refunds

In France, ANNEE will cover the return costs by providing a prepaid Colissimo voucher, if the shipping costs were not initially offered to the Customer.

The return label is not included with the order. The customer is invited to request one at info@an-nee.com , indicating their order number. They will receive it by email within 24 hours.

Outside of France, the means of return will be at the initiative, convenience and expense of the customer. Returns must be made exclusively to the following address:

SAS YEAR
Alexia Nokovitch
72 Lancer's Path
Marseilleveyre Gardens Residence
13008 Marseille

In France, in the event of an exchange, the customer is responsible for the return shipping costs. ANNEE will cover the shipping costs of the exchanged product.

The right of withdrawal must be notified from your customer account. Products must be in good condition, in their original packaging (fully protected), with no signs of use, and accompanied by their accessories.

ANNEE will refund the product after verifying the conditions. Initial shipping costs will not be refunded. If the conditions are not met, no refund will be issued, and the product will remain the customer's property.

In the event of a partial return of an order that benefited from free delivery, the shipping costs relating to the items kept will be deducted from the refund.

Procedure for returns and refunds

(Excluding sale items or items from private sales — see details in the link below)

Email info@an-nee.com within 14 days of receipt to obtain a return slip.

Then you can download the complete procedure to attach with your return here: CLICK HERE

In the case of a gift

If the order was delivered to a third party (gift), only the original customer will be able to make a return. The gift recipient will not be able to initiate the procedure.