Terms and Conditions
General Conditions of Sale
These terms and conditions apply to the sale of all ANNEE products sold on the website www.an-nee.com . Ordering from this site implies acceptance of these conditions. You must be 18 years old to order.
Customer Service YEAR
Monday to Friday, 9am to 6pm. Response time: a few hours to 4 business days. In case of emergency, please contact us again.
Product availability
Products are offered subject to availability. In case of shortage, exchange or refund within 30 days. Stock status is subject to error.
Price and payment
Prices include VAT. In case of a pricing error, you will be contacted to confirm or cancel your order. Payment methods: Visa, Mastercard, American Express.
Orders
You must create an account, provide your shipping address and banking information. A confirmation email will be sent.
Closing the sale
Once your order is received, a confirmation email will be sent to you. The sale is then considered complete.
Preparation time
Preparation within 24 hours to 4 working days. Delivery depends on the chosen carrier.
Delivery
Delivery Monday to Friday. Maximum delivery time of 30 days. Signature required upon delivery. No delivery to PO boxes.
Non-compliance
In case of defective product or error, contact us within 3 days at info@an-nee.com . Without complaint, the delivery is deemed compliant.
Right of withdrawal
14-day cancellation period. Request to be sent by email or mail. Refund after verified return.
Welcome offer -10%
Promo code sent by email after account creation. Not retroactive. Cannot be combined with other promotions.
Errors/Inaccuracies
Errors may exist on the site (prices, descriptions, etc.). ANNEE reserves the right to correct them at any time.
Terms of Use of the Site
Ordering implies acceptance of the site's terms of use.
Promotional periods
Sales, private sales, "YEAR souvenirs": sale items are non-exchangeable. Returns at your expense, refunded if the return is validated.
Return address
SAS YEAR
72 Lancer's Path
Marseilleveyre Gardens Residence
13008 Marseille
Contact: info@an-nee.com
Applicable law
French law. In the event of a dispute, exclusive jurisdiction of the French courts after an attempt to resolve